Refund & Cancellation

At S S TECH SOLUTION (operated by S S ENTERPRISE), we uphold a transparent, customer-centric approach to our financial engagements. Please review our cancellation rules carefully.

• Pre-Processing Cancellation: Clients may request a cancellation of their service order exclusively if the request is submitted before our operational team initiates the processing workflow. In such qualified instances, a 100% refund will be approved.
• Post-Processing Finality: Once an application has been formalized, uploaded to a government/third-party portal, or a reservation (e.g., ticketing) is confirmed, the order becomes strictly non-cancellable. No refund requests will be entertained post-processing.

Refunds are initiated under specific conditions to maintain fairness and operational transparency:

• Technical Failures: If a service cannot be fulfilled solely due to internal technical errors, server outages on our platform, or prolonged operational incapacity on our end, the client is entitled to a full refund.
• Rejections by Authorities (No Refund): If an application (such as PAN, GST, Aadhaar update, or Licensing) is rejected by the respective government authority or statutory body due to discrepancies, mismatches, or invalid documentation supplied by the client, no refund will be issued. The service fee levied is exclusively for the professional processing effort rendered.
• Transaction Discrepancies: In cases of transaction failures—where the amount is debited from the client's bank account but not credited to S S ENTERPRISE—the transaction will be automatically reversed to the source account by the respective banking network or payment gateway within 3-5 days.

Once a refund is officially approved by our administrative team, the settlement process will be initiated immediately.